Privacy policy

At Salvya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you interact with our website, make purchases, or engage with our brand in any way. Our goal is to ensure transparency and build trust with our customers while complying with applicable data protection laws. By using our services, you agree to the terms outlined in this Privacy Policy.

Last Update : 31/03/2025
Title

1. Introduction

Purpose of the Policy

Scope and Applicability

Updates and Modifications

2. Information We Collect

Personal Data You Provide

Data Collected Automatically

Data from Third-Party Sources

3. How We Use Your Information

Order Processing and Fulfillment

Customer Support and Communication

Marketing and Promotions

Security and Fraud Prevention

4. Legal Basis for Processing

Consent

How will the amount be refunded?

Contractual Obligations

Legal Compliance

Legitimate Interests

5. How We Share Your Data

Third-Party Service Providers

Business Transfers and Mergers

Legal Requirements and Compliance

6. Data Retention and Security

Retention Periods

Security Measures

7. Your Rights and Choices

Access, Correction, and Deletion

Opting Out of Marketing Communications

Data Portability

8. Cookies and Tracking Technologies

Types of Cookies We Use

Managing Cookies Preferences

9. International Data Transfers

Compliance with Applicable Laws

Safeguards for Cross-Border Transfers

10. Third-Party Links and Services

External Links Disclaimer

Third-Party Privacy Practices

11. Children's Privacy

Age Restrictions

Parental Rights

12. Contact Information

How to Reach Us

Complaints and Dispute Resolution

1. Introduction

Purpose of the Policy

 

This Privacy Policy outlines how Salvya collects, processes, and protects the personal data of our customers, visitors, and partners. We understand the importance of privacy and are dedicated to safeguarding your personal information. Whether you're browsing our website, purchasing our handcrafted clothing, or interacting with us on social media, we want you to feel confident about how your data is handled.

Salvya is a brand that merges Moroccan craftsmanship with contemporary fashion, and our online presence is essential for sharing our unique designs with a global audience. Since our website operates internationally, we ensure compliance with data protection laws such as the General Data Protection Regulation (GDPR) for European customers and other relevant privacy laws worldwide.

 

 

Scope and Applicability

 

This policy applies to all personal data collected through our website (www.salvya.com), social media channels, email communications, and any other digital or offline interactions with Salvya. It covers customers, website visitors, and anyone who engages with our brand, whether by making a purchase, signing up for our newsletter, or contacting our support team.

Additionally, this policy applies to any third-party services we integrate with, such as payment processors, shipping providers, and analytics tools that help us improve our offerings. By continuing to use our services, you acknowledge and consent to the collection and processing of your data as described in this policy.

 

 

Updates and Modifications

 

Privacy laws and industry standards evolve over time, so we may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or new security measures. Whenever we make significant changes, we will notify our users through email, website banners, or other appropriate channels. We encourage you to review this policy regularly to stay informed about how we protect your data. The last updated date will always be displayed at the top of this document for reference.

2. Information We Collect

Personal Data You Provide

 

When you interact with Salvya, you may provide us with personal information directly. This happens when you:

Create an account on our website

Place an order for our handcrafted clothing

Subscribe to our newsletter for exclusive updates and promotions

Contact our customer support team for inquiries or assistance

Participate in giveaways, surveys, or promotional campaigns

The personal data we collect in these cases may include your full name, email address, phone number, shipping and billing addresses, payment details (processed securely via third-party payment gateways), and any other details necessary to complete your purchase or provide customer support.

 

We only collect the information that is essential for fulfilling your orders, providing personalized recommendations, and improving our customer experience. Salvya never sells or shares your personal data for advertising purposes.

 

 

Data Collected Automatically

 

Apart from the information you voluntarily provide, we also collect certain data automatically when you visit our website. This includes:

IP address (used to determine your approximate location)

Device type and browser information (to optimize website performance)

Pages visited and time spent on our site (for analytics and user experience improvements)

Referral source (how you found our website, such as Google, social media, or ads)

We use cookies, tracking pixels, and similar technologies to collect this information. These tools help us understand how users interact with our website, improve our product offerings, and tailor our marketing efforts to better serve you. You can manage your cookie preferences in your browser settings.

 

 

Data from Third-Party Sources

 

To enhance our services and customer insights, we may receive additional data from trusted third-party sources, including:

 

Payment processors (such as Stripe or PayPal) that verify and process transactions securely

Social media platforms when you engage with our content or log in via social accounts

Analytics providers like Google Analytics and Facebook Pixel, which help us track performance and improve marketing strategies

These third-party services operate under their own privacy policies, and we ensure that they meet our data protection standards before integrating them with Salvya.

2. Information We Collect

Personal Data You Provide

 

When you interact with Salvya, you may provide us with personal information directly. This happens when you:

Create an account on our website

Place an order for our handcrafted clothing

Subscribe to our newsletter for exclusive updates and promotions

Contact our customer support team for inquiries or assistance

Participate in giveaways, surveys, or promotional campaigns

The personal data we collect in these cases may include your full name, email address, phone number, shipping and billing addresses, payment details (processed securely via third-party payment gateways), and any other details necessary to complete your purchase or provide customer support.

 

We only collect the information that is essential for fulfilling your orders, providing personalized recommendations, and improving our customer experience. Salvya never sells or shares your personal data for advertising purposes.

 

 

Data Collected Automatically

 

Apart from the information you voluntarily provide, we also collect certain data automatically when you visit our website. This includes:

 

IP address (used to determine your approximate location)

Device type and browser information (to optimize website performance)

Pages visited and time spent on our site (for analytics and user experience improvements)

Referral source (how you found our website, such as Google, social media, or ads)

 

We use cookies, tracking pixels, and similar technologies to collect this information. These tools help us understand how users interact with our website, improve our product offerings, and tailor our marketing efforts to better serve you. You can manage your cookie preferences in your browser settings.

 

 

Data from Third-Party Sources

 

To enhance our services and customer insights, we may receive additional data from trusted third-party sources, including:

 

Payment processors (such as Stripe or PayPal) that verify and process transactions securely

Social media platforms when you engage with our content or log in via social accounts

Analytics providers like Google Analytics and Facebook Pixel, which help us track performance and improve marketing strategies

These third-party services operate under their own privacy policies, and we ensure that they meet our data protection standards before integrating them with Salvya.

3. How We Use Your Information

At Salvya, we use the information we collect to provide you with the best possible shopping experience, ensure smooth transactions, and protect both you and our business from security risks. Below are the key ways we use your data:

 

 

Order Processing and Fulfillment

 

When you place an order on www.salvya.com, we use your personal details to:

 

Process your payment securely through trusted third-party payment gateways like Stripe or PayPal

Confirm and manage your order, ensuring that your selected handcrafted clothing, hoodies, t-shirts, or denim items are prepared and shipped correctly

Coordinate with our printing partners for made-to-order designs and ensure seamless delivery

Provide order tracking updates via email or SMS

Handle returns, exchanges, or refunds in accordance with our return policy

Without this data, we wouldn’t be able to fulfill your purchase, deliver your products, or process any customer requests related to your order.

 

 

Customer Support and Communication

 

Your information helps us provide personalized assistance whenever you reach out to us via:

 

Email, WhatsApp, or social media for order inquiries, product recommendations, or complaints

Live chat support (if available) to assist with sizing, availability, or general brand inquiries

Follow-ups after purchase to ensure you’re satisfied with your Salvya experience

Our goal is to build strong relationships with our customers by offering responsive, friendly, and professional support at all times.

 

 

Marketing and Promotions

 

Salvya is more than just a clothing brand—it’s a community that celebrates Moroccan craftsmanship and modern fashion. To keep you engaged, we use your data to:

 

Send exclusive offers, new collection updates, and behind-the-scenes content via email or SMS

Run targeted advertising campaigns on Google, Facebook, Instagram, and TikTok

Personalize your shopping experience by recommending products based on past purchases and browsing history

Invite you to participate in giveaways, referral programs, or loyalty rewards

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or updating your preferences in your account settings.

 

 

Security and Fraud Prevention


 

We take your data security seriously and implement multiple measures to:

Detect and prevent fraudulent transactions or unauthorized access to customer accounts

Verify customer identities before processing large orders or unusual transactions

Protect our website from cyber threats by using advanced encryption and security protocols

Comply with payment industry standards (PCI-DSS) to keep financial transactions safe

 

All security checks are done to protect your information, prevent data breaches, and ensure a safe shopping environment.

4. Legal Basis for Processing

Salvya operates in compliance with global data protection laws, including the General Data Protection Regulation (GDPR) for European customers. We only process your personal data when we have a legitimate legal reason to do so. Below are the main legal bases under which we process your information:

 

 

Consent

 

When you subscribe to our newsletter, promotional emails, or SMS updates, you explicitly give us consent to send you marketing messages.

You can withdraw your consent at any time by clicking the unsubscribe link or adjusting your communication preferences.

Contractual Obligations

When you place an order, we are required to process your data to fulfill our contract with you (i.e., deliver your purchased items, process refunds, and provide customer support).

Without this processing, we wouldn’t be able to complete your order or provide our services.

 

 

Legal Compliance

 

We may retain your data to comply with legal obligations, such as tax reporting, accounting, or government regulations.

In case of a dispute, we may be legally required to provide certain customer details to regulatory authorities or law enforcement agencies.

 

 

Legitimate Interests

 

We use your data to improve our business operations, enhance customer experience, and ensure brand security.

This includes activities like website analytics, fraud prevention, product recommendations, and service improvements.

 

Our legitimate interest is to provide a seamless, secure, and engaging shopping experience while protecting our business from fraud or cyber risks.

If you ever have concerns about how we use your data under these legal bases, you can contact us for more details or request a data review

4. Legal Basis for Processing

Salvya operates in compliance with global data protection laws, including the General Data Protection Regulation (GDPR) for European customers. We only process your personal data when we have a legitimate legal reason to do so. Below are the main legal bases under which we process your information:

 

 

Consent

 

When you subscribe to our newsletter, promotional emails, or SMS updates, you explicitly give us consent to send you marketing messages.

You can withdraw your consent at any time by clicking the unsubscribe link or adjusting your communication preferences.

Contractual Obligations

When you place an order, we are required to process your data to fulfill our contract with you (i.e., deliver your purchased items, process refunds, and provide customer support).

Without this processing, we wouldn’t be able to complete your order or provide our services.

 

 

Legal Compliance

 

We may retain your data to comply with legal obligations, such as tax reporting, accounting, or government regulations.

In case of a dispute, we may be legally required to provide certain customer details to regulatory authorities or law enforcement agencies.

 

 

Legitimate Interests

 

We use your data to improve our business operations, enhance customer experience, and ensure brand security.

This includes activities like website analytics, fraud prevention, product recommendations, and service improvements.

 

Our legitimate interest is to provide a seamless, secure, and engaging shopping experience while protecting our business from fraud or cyber risks.

If you ever have concerns about how we use your data under these legal bases, you can contact us for more details or request a data review

5. How We Share Your Data

At Salvya, we value your privacy and do not sell or rent your personal information to third parties. However, in certain cases, we share data with trusted partners and service providers to ensure smooth business operations. Below are the key circumstances in which we share your information.

 

 

Third-Party Service Providers

 

To offer a seamless shopping experience, we collaborate with third-party vendors who assist with:

 

Payment Processing: Secure transactions are handled by platforms like Stripe, PayPal, or other payment gateways, ensuring encrypted payment data protection.

Shipping and Order Fulfillment: We work with local and international courier services to deliver your orders efficiently. Your name, address, and contact details are shared only as necessary for shipping purposes.

Website Analytics and Marketing: Tools like Google Analytics, Facebook Pixel, and email marketing platforms help us understand customer behavior, improve website performance, and deliver targeted promotions.

Customer Support Tools: If you contact us through chat or email, we may use platforms like Zendesk, WhatsApp Business, or other communication tools to assist you.

All these partners operate under their own strict privacy policies and are contractually obligated to keep your data secure and use it only for the intended purpose.

 

 

Business Transfers and Mergers

 

If Salvya undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal data may be transferred to a new owner. In such cases, we will notify users through email or an announcement on our website to ensure transparency. Any new entity must comply with this Privacy Policy or offer equivalent protections.

 

 

Legal Requirements and Compliance

 

We may disclose personal information if required by law or in response to valid legal processes, such as:

Government requests or court orders

Compliance with tax laws, fraud investigations, or intellectual property protection

Enforcement of our legal rights in case of contract violations, chargebacks, or disputes

We will always ensure that any disclosure follows applicable data protection regulations and is limited to what is strictly necessary.

6. Data Retention and Security

We take your data security seriously and follow strict policies to determine how long we retain your information and how we protect it from unauthorized access or misuse.

 

 

Retention Periods

 

We only keep your data for as long as necessary for the purposes outlined in this Privacy Policy. Specifically:

Order Information: Stored for up to 5 years to comply with tax and legal requirements.

Customer Accounts: Remain active until you request deletion. If inactive for 2 years, we may anonymize or delete your data.

Marketing Preferences: If you subscribe to our newsletters, we retain your email until you opt out.

Customer Support Data: Stored for 12 months after issue resolution.

If you request account deletion or data removal, we will anonymize or delete your personal data unless we are legally required to retain it.

 

 

Security Measures

 

We implement industry-standard security protocols to protect your information from unauthorized access, alteration, or loss. These include:

SSL encryption to secure transactions and personal data transfers.

Firewalls and intrusion detection systems to prevent cyberattacks.

Secure storage and limited access to sensitive data—only authorized personnel can access it.

Regular security audits to identify and fix vulnerabilities.

While we take extensive measures to safeguard your data, no online platform is 100% secure. In the rare event of a data breach, we will notify affected users and take immediate action to mitigate risks.

7. Your Rights and Choices

At Salvya, we respect your rights regarding your personal data. As a customer, you have full control over how your information is used, stored, and shared. Below are the key rights you can exercise at any time.

 

Access, Correction, and Deletion

 

You have the right to:

Access your personal data stored in your Salvya account or our databases. You can request a copy of the information we have on you.

Correct or update your details, such as your name, email, shipping address, or preferences. You can do this by logging into your account or contacting customer support.

Request data deletion, meaning you can ask us to permanently remove your information from our records unless we are legally required to retain it (e.g., for tax purposes).

To make any of these requests, email us at [support@salvya.com]. We may ask for identity verification before processing your request to protect your privacy.

 

Opting Out of Marketing Communications

 

If you no longer wish to receive promotional emails, SMS, or targeted ads from Salvya, you can opt out by:

Clicking the “Unsubscribe” link at the bottom of our emails.

Updating your communication preferences in your Salvya account settings.

Contacting us directly to request removal from our marketing list.

Even if you opt out of marketing, you may still receive transactional emails (e.g., order confirmations, shipping updates, or important security notices).

 

 

Data Portability

 

You have the right to request a downloadable copy of the personal data we store about you in a structured, commonly used format. This allows you to transfer your data to another service provider if needed.

Simply email us with a “Data Portability Request”, and we will provide the required information within the legally allowed time frame.

8. Cookies and Tracking Technologies

Salvya uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize marketing efforts. Here’s how they work and how you can control them.

 

 

Types of Cookies We Use

 

Cookies are small text files stored on your device when you visit our website. We use different types of cookies for various purposes, including:

Essential Cookies: Required for core website functions, such as adding items to your cart and checking out securely.

Analytics Cookies: Help us track website performance and visitor behavior using tools like Google Analytics.

Marketing Cookies: Enable us to show relevant ads on platforms like Facebook, Instagram, and Google Ads.

Functionality Cookies: Remember your language preferences, login details, and shopping preferences.

By using our website, you agree to our use of cookies unless you choose to manage your preferences.

 

 

Managing Cookies Preferences

 

You can control how cookies are used by:

Adjusting your browser settings to block or delete cookies.

Using the cookie consent banner on our website to customize which cookies you allow.

Opting out of third-party tracking via platforms like Google Ads Settings or Facebook Ad Preferences.

 

Keep in mind that disabling essential cookies may impact site functionality, such as preventing you from adding products to your cart or completing a purchase.

9. International Data Transfers

Salvya operates globally, which means your personal data may be transferred, stored, or processed outside of your home country, including in countries that may have different data protection laws. We ensure that any international transfer of your data is conducted in compliance with applicable privacy regulations.

 

 

Compliance with Applicable Laws

 

For users in the European Economic Area (EEA), United Kingdom (UK), and other regions with strict data protection laws, we follow regulations such as the General Data Protection Regulation (GDPR) to protect your personal information.

 

If your data is transferred outside the EEA or UK, we ensure that it is processed under legally approved mechanisms.

For users in other regions, we comply with local data protection laws, including California’s CCPA for U.S. users.

 

 

Safeguards for Cross-Border Transfers

 

To ensure your data remains secure when transferred internationally, we use:

Standard Contractual Clauses (SCCs) approved by the European Commission, which require companies to follow strict privacy protections.

Data Protection Agreements (DPAs) with our service providers to ensure they handle your information securely.

Encryption and security measures to protect data during transfers and storage.

 

If you have concerns about how your data is transferred and processed internationally, you can contact us at [support@salvya.com] for further details.

10. Third-Party Links and Services

Our website and services may include links to third-party websites, apps, or services that are not operated by Salvya. While we strive to link only to reputable and trusted partners, we are not responsible for how these third parties handle your personal data.

 

 

External Links Disclaimer

 

When you click on a link to an external website (e.g., a partner brand, a blog, or a social media page), you will be redirected to a site that is governed by its own privacy policy.

Salvya does not have control over third-party privacy practices and cannot be held responsible for any misuse of your data by those external sites.

We recommend reviewing the privacy policies of third-party websites before providing any personal information.

 

 

Third-Party Privacy Practices

 

We may integrate third-party tools and services, such as:

Payment processors (e.g., PayPal, Stripe) – These platforms collect and process your financial data independently.

Social media platforms (e.g., Instagram, Facebook, TikTok) – If you engage with our content through social media, those platforms may collect personal data based on their privacy policies.

Advertising partners (e.g., Google Ads, Meta Ads) – These companies may track your interactions with our ads to improve relevance and performance.

 

While we take steps to work with reliable and privacy-compliant partners, we encourage you to read their privacy policies to understand how your data is handled.

11. Children's Privacy

Salvya is committed to protecting the privacy of children. Our website, products, and services are not intended for individuals under the age of 16 (or the minimum age required by local laws in your region).

 

 

Age Restrictions

 

We do not knowingly collect or process personal data from children under 16 years old.

If we discover that a child has provided us with personal information without parental consent, we will delete the data immediately.

Parents or guardians who believe their child has shared personal information with us can contact [support@salvya.com] to request removal.

 

 

Parental Rights

 

Parents and legal guardians have the right to:

Request access to any data we may have collected about their child.

Ask us to delete their child's data permanently.

Prevent their child from accessing certain features of our website.

If you are a parent and have concerns about your child’s interaction with Salvya, please reach out to us for assistance.

12. Contact Information

If you have any questions, concerns, or requests regarding our Privacy Policy, your personal data, or how we handle your information, please feel free to contact us through any of the following channels:

 

📧 Email Support:

 

General Inquiries: contact@salvya.com

Privacy & Data Protection: privacy@salvya.com

Customer Support: support@salvya.com

 

 

📍 Mailing Addresses:

 

Morocco (Headquarters)
Av. Mohammed V, Carre Eden Etage II, Marrakech, Morocco

Italy
Via Partiniani 25F, 24068 Seriate, Lombardy, Italy

United Kingdom
20 Dalgety Street, 3F2, Edinburgh, UK

 

 

📞 WhatsApp Support:

 

+39 338 4087178

We aim to respond to all inquiries regarding privacy within 7 business days. For urgent matters, please indicate "URGENT: PRIVACY REQUEST" in the subject of your email.

For more details, please visit our Privacy Policy page.