SALVYA
 TERMS & CONDITIONS

Welcome to Salvya.com. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
Title

Last updated: Mars 29

1. INTRODUCTION

2. ELIGIBILITY TO PURCHASE

3. FORMATION OF CONTRACT

4. PRODUCT INFORMATION & PRICING

5. PAYMENT METHODS

6. SHIPPING & DELIVERY

7. RETURNS & EXCHANGES

8. CANCELLATIONS

9. INTELLECTUAL PROPERTY RIGHTS

10. LIMITATION OF LIABILITY

11. FORCE MAJEURE

12. GOVERNING LAW & DISPUTES

13. CONTACT INFORMATION

1. Introduction

Welcome to Salvya. These Terms & Conditions govern your access to and use of our website (www.salvya.com), mobile applications, and any related services (collectively referred to as the "Platform"). By accessing or using our Platform, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.

At Salvya, we take pride in delivering exclusive, high-quality products that reflect our commitment to craftsmanship, culture, and contemporary design. As a brand rooted in creativity and authenticity, we are dedicated to providing our customers with an exceptional shopping experience while ensuring transparency, trust, and compliance with all applicable laws and industry standards.

WHO WE ARE

Salvya is a premium fashion brand that blends traditional Moroccan artistry with modern aesthetics. Every piece is crafted with precision, ensuring that our customers receive unique, high-end garments that tell a story. We operate both online and through select partner retailers, ensuring accessibility while maintaining the exclusivity of our collections.

SCOPE OF THESE TERMS

These Terms & Conditions apply to all users of our Platform, including casual visitors, registered customers, and business partners. They cover essential aspects such as:

Your rights and responsibilities when using Salvya’s Platform

 

Ordering process, payment terms, shipping, and returns

 

Intellectual property rights and restrictions

Privacy policies and data protection

 

Legal limitations and dispute resolution

By engaging with our services, you confirm that you have read, understood, and accepted these Terms. We reserve the right to update, modify, or replace any part of these Terms at our discretion. Any significant changes will be communicated via our Platform, email, or other appropriate means.

1. Introduction

Welcome to Salvya. These Terms & Conditions govern your access to and use of our website (www.salvya.com), mobile applications, and any related services (collectively referred to as the "Platform"). By accessing or using our Platform, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.

At Salvya, we take pride in delivering exclusive, high-quality products that reflect our commitment to craftsmanship, culture, and contemporary design. As a brand rooted in creativity and authenticity, we are dedicated to providing our customers with an exceptional shopping experience while ensuring transparency, trust, and compliance with all applicable laws and industry standards.

WHO WE ARE

Salvya is a premium fashion brand that blends traditional Moroccan artistry with modern aesthetics. Every piece is crafted with precision, ensuring that our customers receive unique, high-end garments that tell a story. We operate both online and through select partner retailers, ensuring accessibility while maintaining the exclusivity of our collections.

SCOPE OF THESE TERMS

These Terms & Conditions apply to all users of our Platform, including casual visitors, registered customers, and business partners. They cover essential aspects such as:

Your rights and responsibilities when using Salvya’s Platform

 

Ordering process, payment terms, shipping, and returns

 

Intellectual property rights and restrictions

Privacy policies and data protection

 

Legal limitations and dispute resolution

By engaging with our services, you confirm that you have read, understood, and accepted these Terms. We reserve the right to update, modify, or replace any part of these Terms at our discretion. Any significant changes will be communicated via our Platform, email, or other appropriate means.

2. ELIGIBILITY TO PURCHASE

At Salvya, we are committed to providing high-quality, handcrafted fashion items to our customers. To ensure a seamless shopping experience, we have established certain eligibility criteria for purchasing from our website. By placing an order on Salvya.com, you confirm that you meet these requirements and agree to abide by our Terms & Conditions.

2.1. Age Requirement

To make a purchase on Salvya.com, you must be at least 18 years old or the legal age of majority in your country. If you are under this age, you may only place an order with the consent of a parent or legal guardian, who must accept responsibility for your actions.

2.2. Accurate Personal Information

To complete a purchase, you must provide accurate, truthful, and complete information, including:

*Your full name

*A valid shipping and billing address

*A working email address and phone number

*Payment details that you are authorized to use

Providing false, misleading, or incomplete information may result in order cancellation, refusal of service, or legal action if fraudulent activity is suspected. Salvya reserves the right to request additional verification or identification documents before processing an order.

2.3. Purchasing for Personal Use

All purchases on Salvya.com are intended for personal use only. Reselling, distributing, or purchasing products in bulk for commercial purposes is strictly prohibited without prior written approval from Salvya. If we suspect that an order has been placed for resale, we reserve the right to:

*Cancel or refuse the order

*Restrict access to our website

*Take legal action if necessary

2.4. Account Responsibility

Customers may be required to create an account to access certain features of Salvya.com. You are fully responsible for maintaining the security of your account credentials and for any activity that occurs under your account. If you suspect unauthorized access or a security breach, you must notify us immediately at support@salvya.com.

2.5. Right to Refuse Service

Salvya reserves the right to reject or cancel any order at its sole discretion, including but not limited to cases involving:

 

*Violation of our Terms & Conditions

*Suspicion of fraudulent transactions

*Stock availability issues

*Payment authorization failures

Salvya reserves the right to reject or cancel any order at its sole discretion, including but not limited to cases involving:

 

*Violation of our Terms & Conditions

*Suspicion of fraudulent transactions

*Stock availability issues

*Payment authorization failures

3. FORMATION OF CONTRACT

When you place an order on Salvya.com, you are making a legally binding offer to purchase products from us. This section explains how a contract between you and Salvya is formed, the steps involved, and the conditions that apply.

3.1. Order Placement as an Offer

By completing the checkout process and confirming your purchase, you are submitting an offer to buy the selected products under these Terms & Conditions. However, placing an order does not mean that your order has been accepted by Salvya.

3.2. Order Confirmation & Acceptance

Once you submit an order, you will receive an order confirmation email acknowledging that we have received your request. This confirmation email is not a formal acceptance of your order—it is simply a confirmation that we have received your purchase request.

Your order is only officially accepted when:

 

*We have verified the details of the order.

*The payment has been successfully processed.

*The items are available for dispatch.

*You receive a shipping confirmation email from us.

 

At this point, a legally binding contract of sale is established between you and Salvya.

3.3. Right to Reject or Cancel Orders

Salvya reserves the right to refuse, cancel, or limit any order at our discretion, including but not limited to the following situations:

 

*The product is out of stock or discontinued.

*There is an error in product pricing or description.

*We detect fraudulent activity or unauthorized transactions.

*Payment authorization is unsuccessful.

*The shipping address is invalid or in a restricted region.

*The order appears to be intended for resale or bulk distribution without approval.

 

 

If your order is canceled after payment has been processed, you will receive a full refund via the original payment method.

3.4. Order Modifications & Cancellations by Customers

Once an order has been placed, it cannot be modified or canceled unless it has not yet been processed for shipping. If you need to make changes or cancel an order, contact us immediately at support@salvya.com, and we will assess whether changes are possible. However, Salvya cannot guarantee that modification or cancellation requests will be accommodated once an order is in progress.

3.5. Pre-Orders & Custom Orders

For pre-orders or custom-made products, additional terms apply:

 

*Payment may be required in full at the time of ordering.

*Delivery times for pre-orders are estimated and may be subject to delays.

*Custom or personalized items cannot be canceled or refunded once production has started.

4. PRODUCT INFORMATION & PRICING

At Salvya, we are committed to providing accurate and detailed information about our products, including descriptions, pricing, and availability. This section explains how our product details are presented, how pricing is determined, and what happens in case of errors or changes.

4.1. Product Descriptions & Images

We strive to ensure that all product descriptions, images, and specifications on Salvya.com accurately reflect the actual items. However, due to factors such as screen resolution, lighting conditions, and manufacturing variations, we cannot guarantee that the colors, textures, or materials you see on your screen will be identical to the physical product.


Additionally:

 

Some items may feature handcrafted details, which can result in slight variations from one piece to another.

 

Salvya reserves the right to update or modify product descriptions, materials, or specifications at any time without prior notice.

4.2. Availability of Products

All products listed on Salvya.com are subject to availability. While we make every effort to keep stock levels updated, there may be instances where an item is sold out before your order is processed. In such cases:

 

You will be notified promptly if an item in your order is unavailable.

If payment has already been made, you will receive a full refund for the unavailable item.

Salvya is not obligated to provide an alternative item at the same price or maintain stock indefinitely.

 

For limited-edition or exclusive products, stock is extremely limited, and purchases are processed on a first-come, first-served basis.

4.3. Pricing Policy

All product prices displayed on Salvya.com are listed in EUR (€) unless otherwise specified and include applicable VAT where required by law. However, prices do not include shipping fees, import duties, or other applicable taxes, which may be calculated at checkout depending on your location.

Salvya reserves the right to:

Adjust product prices at any time without prior notice.

Launch promotions, discounts, or special offers for a limited time.

Apply different pricing in physical stores, online, and for specific markets.

4.4. Pricing Errors & Corrections

Despite our best efforts, errors in product pricing may occasionally occur. If an item is mistakenly listed at an incorrect price, Salvya reserves the right to:

 

Cancel the order before shipment and refund any payment made.

Contact you to offer the option of proceeding with the purchase at the correct price.

 

We are not obligated to honor incorrect pricing due to technical, typographical, or human errors

4.5. Discounts, Promotions & Gift Cards

Promotional discounts and coupon codes are subject to specific terms and may not be combined with other offers.

Some discounts may apply only to selected products, collections, or timeframes.

Gift cards are non-refundable and may only be used for purchases on Salvya.com.

 

 

By shopping on Salvya.com, you acknowledge that product details, pricing, and availability may be subject to updates. If you have any questions, please contact our support team at support@salvya.com.

5. PAYMENT METHODS

At Salvya, we aim to offer a seamless and secure shopping experience by providing multiple payment methods. This section outlines the accepted payment options, transaction security, and potential payment issues.

5.1. Accepted Payment Methods

We currently accept the following payment options:

Credit & Debit Cards – Visa, Mastercard, American Express, and Maestro.

PayPal – Secure and fast transactions with buyer protection.

Apple Pay & Google Pay – Instant checkout via mobile or web.

Bank Transfer – Available for bulk or special orders (processed manually).

Salvya Gift Cards – Can be used as full or partial payment.

Cash on Delivery (COD) – Available in select regions.

 

Important Notes:

All payments must be made in EUR (€) unless otherwise specified.

Additional transaction fees may apply depending on your bank or payment provider.

Some payment methods may not be available in certain regions.

5.2. Cash on Delivery (COD) Policy

For customers who prefer to pay upon delivery, Salvya offers Cash on Delivery (COD) in selected locations.

 

COD Terms & Conditions:

COD is only available in eligible countries/regions (shown at checkout).

A COD handling fee may apply, depending on the delivery location.

Customers must prepare the exact cash amount as couriers may not carry change.

COD orders must be confirmed via phone or email before shipping.

 

If a COD order is refused or not accepted, future COD orders may be restricted for that customer.

 

If COD is unavailable in your area, please choose an alternative payment method.

5.3. When is Payment Processed?

For card payments, the amount will be authorized immediately, and funds will be captured once your order is confirmed.

For PayPal, Apple Pay, or Google Pay, the transaction is processed instantly upon checkout.

For bank transfers, payment must be received before order processing begins.

For COD orders, payment is collected upon delivery by the courier.

If your payment fails or is delayed, you will be notified via email with further instructions.

5.4. Payment Security & Fraud Prevention

At Salvya, we use industry-standard encryption and fraud protection measures to ensure your transactions are secure.

Payments are processed via SSL (Secure Socket Layer) encryption for maximum security.

We comply with PCI DSS (Payment Card Industry Data Security Standard) to protect your sensitive information.

Orders flagged as high-risk may require additional identity verification.

If we detect any suspicious activity, Salvya reserves the right to cancel the transaction or request further confirmation before proceeding with your order.

5.5. Payment Issues & Declined Transactions

Your payment may be declined for various reasons, including:

Insufficient funds in your account.

Incorrect card details (expiry date, CVV, or cardholder name).

Bank restrictions on online or international transactions.

Suspicious activity detected by our security system.

If your card is declined, please try:

Checking that all card details are entered correctly.

Contacting your bank to authorize the transaction.

Using an alternative payment method.

If the issue persists, reach out to our support team at support@salvya.com for assistance.

5.6. Invoicing & Tax-Free Purchases

If you need an invoice in your company’s name, you can request one during checkout. Ensure your VAT number (if applicable) is included in your billing details.

Tax-Free shopping is not available at this time, as all applicable taxes are included in the product price based on the destination country’s regulations.

By completing a payment on Salvya.com, you agree to our payment policies. If you have any further questions, feel free to contact us.

6. SHIPPING & DELIVERY

At Salvya, we strive to provide a fast, reliable, and convenient shipping experience for our customers worldwide. Our goal is to ensure that your products arrive in perfect condition, within a reasonable timeframe, and at the most competitive rates available. Below you will find all the relevant details concerning our shipping processes, delivery times, and policies.

6.1. Shipping Destinations

We currently ship to most countries worldwide. You can check the list of available shipping destinations at checkout, where we will automatically update shipping options based on your delivery address. If your country or region is not listed, please feel free to contact our customer service team at support@salvya.com for alternative solutions.

6.2. Shipping Methods & Costs

We offer several shipping options based on your location and preference:

 

Standard Shipping – Economical option with delivery times typically between 21-30 business days (depending on the destination).

 

Express Shipping – Faster service with delivery times typically between 17-21 business days (available in select regions).

 

Premium Delivery – For faster service with guaranteed delivery times, typically within 10-17 business days (available in select areas, with higher shipping fees).

 

Cash on Delivery (COD) – Available only in select countries, this method allows you to pay when the order is delivered.

Shipping Fees:

Shipping costs are calculated at checkout based on the weight of your order, delivery destination, and the shipping method chosen.

For orders over €100, we offer free standard shipping to select countries.

Additional fees may apply for express or premium delivery options.

6.3. Processing Time

Order Confirmation: Once your order is placed and payment is confirmed, you will receive an email with an order summary and expected delivery date.

Order Processing: All orders are typically processed within 10-30 business days from the time of payment confirmation. However, during high-demand periods (e.g., seasonal sales or product launches), processing times may take slightly longer.

Please note that Salvya cannot guarantee delivery times as they are subject to third-party couriers and any unforeseen delays (e.g., customs delays, weather, holidays).

7. RETURNS & EXCHANGES

At Salvya, customer satisfaction is at the core of our values. We strive to provide high-quality products, and we want you to be completely satisfied with your purchase. However, we understand that there may be situations where you may need to return or exchange an item. To ensure a seamless process, we have outlined our returns and exchange policy below.

7.1. Returns Policy

Our policy on returns is strictly limited to certain situations. Due to the nature of our products (custom-made, print-on-demand items), we do not offer general returns. However, we accept returns in the following circumstances:

Defective Items: If you receive a product that is defective, damaged during shipping, or printed incorrectly, you are eligible to return or exchange the item.

Incorrect Items: If you receive an item that is not what you ordered (e.g., wrong size, wrong design), we will accept a return or exchange.

Failure to meet product description: If the item you received differs significantly from the product description (e.g., color mismatch, significant quality issues), you are eligible for a return or exchange.

Returns must be requested within 7 days from the date of delivery, with photographic or video evidence showing the damage, defect, or discrepancy.

For any other reasons (e.g., "change of mind," "wrong size," or "unwanted gifts"), we do not accept returns or exchanges on custom-made or print-on-demand items.

7.2. How to Request a Return or Exchange

To begin the return or exchange process, please follow the steps below:

Contact our Customer Service: Reach out to our customer service team at support@salvya.com with your order number and details of the issue.

If your item is defective or incorrect, please include photos or videos of the damage or issue.

Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) along with instructions on how to return the item.

Return Instructions: Once the return is authorized, we will send you specific instructions on how to return the item, including the return shipping address.

Return the Item: Pack the item securely in its original packaging (if available) and return it to the address provided. Please note that you will be responsible for the return shipping costs unless the item was defective or incorrect.

Inspection & Approval: Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process a refund or exchange as per your preference.

7.3. Exchanges

We are happy to offer exchanges for defective or incorrect items. Exchanges are subject to availability. To exchange an item, please follow the steps outlined above under How to Request a Return or Exchange.

Exchanges are available for:

Wrong size: If the size you ordered does not fit, we will exchange it for the correct size, if available.

Defective or damaged items: If your item is defective or damaged during shipping, we will send you a replacement.

Exchanges are not available for:

Items that are customized or printed specifically for your order (such as custom designs, limited edition items, or sale items).

Change of mind or non-defective items.

7.4. Refunds

If you are eligible for a refund, we will process it within 10-15 business days after we have received and inspected the returned item. Refunds will be issued to the original method of payment. If your payment was made via Cash on Delivery (COD), we will arrange a refund to your bank account or another preferred method.

Please note that the following conditions apply to refunds:

We only refund the cost of the item (not shipping fees).

In cases of exchanges, if the replacement item is of a different value, we may issue a partial refund or charge additional costs.

If a returned item does not meet the eligibility criteria (e.g., damage caused by the customer, non-defective items), no refund will be processed.

7.5. Non-Returnable/Non-Exchangeable Items

Please note that Salvya does not accept returns or exchanges for the following items:

Custom-made products: Any product that has been personalized, including custom prints, personalized embroidery, etc.

Sale/Discounted items: Items purchased during sales or with a discount may be final sale.

Gift cards: Once a gift card has been purchased, it is non-refundable.

7.6. Shipping Costs for Returns

If your return is due to a defective or incorrect item, we will cover the return shipping costs. We will send you a pre-paid return label to use for sending the product back.

If your return is for any other reason (e.g., change of mind, wrong size, unwanted gift), you will be responsible for the cost of returning the item to us. Salvya will not cover the return shipping costs in these cases.

7.7. Late Returns

We cannot accept returns or exchanges beyond 48h from the date of delivery. After this period, we are unable to offer refunds, replacements, or exchanges.

7.8. Lost Returns

Salvya is not responsible for items lost during the return shipping process. We strongly recommend using a trackable shipping service or purchasing shipping insurance for the return. We cannot process refunds or exchanges for items that are lost in transit.

7.9. Disputes or Issues

If you encounter any issues with your return, exchange, or refund, or if you believe that you were wrongly refused a return or exchange, please contact our Customer Support team immediately. We will investigate the matter and resolve the issue to the best of our ability.

By purchasing from Salvya, you acknowledge and agree to our Returns & Exchanges policy. If you have any questions or concerns, feel free to reach out to us at support@salvya.com.

8. CANCELLATIONS

At Salvya, we understand that sometimes things change, and you may need to cancel your order. While we strive to process and ship orders quickly, cancellations are subject to certain conditions. Below, we have outlined our cancellation policy to ensure a smooth and fair process for both you and us.

8.1. Order Cancellation by the Customer

You have the option to cancel your order under the following circumstances:

Before Shipping: You may cancel your order at any time before it is shipped. Once the order is confirmed, our team will work diligently to prepare it for dispatch. However, if we receive your cancellation request before the order is processed or shipped, we will cancel it without charge and provide you with a full refund.

After Shipping: Once the order has been shipped, we can no longer accept cancellations. At this point, you must follow our Returns & Exchanges policy if you wish to return or exchange an item (for eligible reasons).

To request a cancellation, please follow the steps below:

Contact Customer Service: Reach out to us as soon as possible at support@salvya.com, and include your order number and request for cancellation.

Cancellation Confirmation: Our customer support team will confirm if the cancellation is possible based on the status of your order. If the order has not been processed or shipped, we will proceed with the cancellation and refund.

Refund Process: If your cancellation is accepted before shipment, we will issue a refund to the original payment method. Refund processing typically takes 5–10 business days.

8.2. Order Cancellation by Salvya

While we strive to fulfill all orders, Salvya reserves the right to cancel an order under certain circumstances, including but not limited to the following:

Payment Issues: If we are unable to process your payment or if there is an issue with the payment method (e.g., expired credit card, insufficient funds), we may cancel your order.

Product Availability: In the rare case that the product you ordered is out of stock or unavailable (even after confirming your order), we may cancel the order and notify you accordingly.

Fraud Prevention: If we suspect fraudulent activity or a violation of our Terms & Conditions, we reserve the right to cancel the order to protect both parties.

Shipping Restrictions: If there are shipping restrictions to your location (e.g., customs issues, shipping limitations), we may cancel your order.

Other Unforeseen Circumstances: In the event of extraordinary circumstances, such as natural disasters, technical failures, or emergencies, Salvya may need to cancel an order.

If your order is canceled by us for any of the above reasons, we will notify you promptly and issue a full refund to your original payment method. If any items were unavailable, we will offer alternative solutions or recommendations for you.

8.3. Can I Modify My Order After It’s Been Placed?

We understand that sometimes, you may want to make changes to your order after placing it, such as changing the quantity, adding or removing items, or updating your shipping address. However, once your order has been processed, we cannot guarantee that changes can be made.

If you need to modify your order, please contact our Customer Service Team immediately at support@salvya.com. We will try our best to accommodate your request, but changes can only be made if the order has not yet been processed or shipped. If changes are not possible, you may need to cancel the order and place a new one.

8.4. How to Request a Cancellation

To cancel your order, please follow these steps:

Check the Order Status: If your order has not yet been processed or shipped, you are eligible for cancellation.

Email Us: Send an email to support@salvya.com with your order number and a request to cancel your order. Please include any relevant details (such as changes to your order or cancellation reason).

Confirmation: Once we receive your request, we will confirm the cancellation status. If the order has not yet been shipped, we will proceed with the cancellation and process your refund.

8.5. Non-Refundable Cancellation Fees

In the event that a cancellation request is made after the order has been processed or shipped, a cancellation fee may apply to cover administrative costs. This will be determined on a case-by-case basis, and we will notify you if any fees are applicable.

8.6. Order Cancellations Due to Out-of-Stock or Production Issues

Occasionally, due to high demand or unforeseen circumstances, an item may become unavailable or out of stock. If this occurs after your order has been confirmed, we will inform you as soon as possible and offer the following options:

 

Alternative Product: We may offer a similar product of equal or greater value.

Full Refund: If no suitable alternative is available, we will issue a full refund to your original payment method.

8.7. Cancellations for Subscription Orders (If Applicable)

If you have subscribed to a recurring service or product delivery (e.g., monthly subscription for exclusive items or products), you may cancel your subscription at any time before the next billing cycle. To cancel a subscription, please contact our Customer Service Team at support@salvya.com before the next scheduled shipment.

 

Cancellations for subscription orders will take effect at the start of the next billing cycle, and no further charges will be applied after that.

8.8. What Happens If I Miss the Cancellation Period?

If you miss the cancellation window and the product has already been shipped, we will refer you to our Returns & Exchanges policy. In this case, you will need to follow the appropriate procedure for returning or exchanging the item if eligible.

By purchasing from Salvya, you acknowledge and agree to our Cancellation Policy as outlined above. If you have any questions, concerns, or would like to request a cancellation, please contact our customer service team at support@salvya.com.

9. INTELLECTUAL PROPERTY RIGHTS

At Salvya, we take intellectual property (IP) rights seriously and are committed to respecting the IP of others while also protecting our own. This section outlines the intellectual property rights associated with our products, content, and services. By using our website, purchasing our products, or engaging with our services, you agree to the following terms concerning intellectual property.

9.1. Ownership of Content

All content available on the Salvya website, including but not limited to text, images, logos, graphics, videos, audio clips, design elements, software, and any other materials (collectively referred to as "Content") is owned by Salvya or its licensors. This Content is protected by intellectual property laws, including copyright, trademark, and patent laws, and may not be reproduced, distributed, transmitted, or otherwise used without the express permission of Salvya or the respective owner of the content.

Copyright: All original content, such as product designs, photos, graphics, and written content, is protected by copyright. Any unauthorized reproduction, adaptation, distribution, or public display of such copyrighted content is strictly prohibited.

Trademarks: The trademarks, service marks, and logos used and displayed on the Salvya website, including the Salvya name, logo, and other related marks, are registered or unregistered trademarks of Salvya. You are prohibited from using these marks without prior written permission from Salvya.

Patents: Certain products and services offered by Salvya may be covered by patents or patent applications. You may not reproduce, make, use, sell, or offer for sale any products or services that infringe on the intellectual property rights of Salvya.

9.2. License to Use the Website and Content

When you access and use the Salvya website, we grant you a limited, non-exclusive, non-transferable, and revocable license to view and access the content for personal, non-commercial use only. This license is subject to the following restrictions:

You may not modify, copy, reproduce, distribute, transmit, display, perform, or create derivative works of any content available on the Salvya website without our express written consent.

You may not use any automated system, including robots, spiders, or other data mining or extraction tools, to extract data or content from the Salvya website.

This license does not grant you ownership rights to any of the content available on the website. All rights not expressly granted are reserved by Salvya.

9.3. User-Generated Content

If you submit any content to Salvya, including but not limited to reviews, comments, images, videos, or other materials (collectively "User-Generated Content"), you grant Salvya a worldwide, irrevocable, royalty-free, and transferable license to use, display, modify, and distribute the content for any purpose related to our business, including marketing, advertising, and promotional purposes.

By submitting User-Generated Content, you confirm that:

You own or have the necessary rights to the content you submit.

The content does not violate the intellectual property rights, privacy rights, or any other rights of any third party.

The content complies with all applicable laws and regulations.

Salvya reserves the right to remove any User-Generated Content that violates these terms or is deemed inappropriate at our sole discretion.

9.4. Third-Party Content and Links

The Salvya website may contain content or links to third-party websites that are not owned or controlled by Salvya. Salvya is not responsible for the content, privacy policies, or practices of any third-party websites. By using the website, you acknowledge and agree that Salvya is not liable for any loss or damage arising from your use of third-party content or services.

Third-party content on the website may be protected by their own intellectual property rights, and you are required to respect these rights in the same way as Salvya's content.

9.5. Reporting Intellectual Property Violations

If you believe that your intellectual property rights have been infringed upon by content on the Salvya website, we encourage you to contact us immediately at support@salvya.com. Please provide the following information in your notice:

A description of the work that you believe has been infringed upon.

A description of the location of the alleged infringing content on the website.

Your contact information, including your name, address, phone number, and email address.

A statement that you have a good faith belief that the use of the content is not authorized by the intellectual property owner.

A statement under penalty of perjury that the information in your notice is accurate and that you are the intellectual property owner or authorized to act on their behalf.

We will investigate any claims of infringement and take appropriate action in accordance with applicable laws.

9.6. Infringement of Intellectual Property Rights

If you use Salvya's intellectual property without permission, we reserve the right to take legal action, including seeking damages for infringement of our intellectual property rights. In addition to potential legal penalties, you may also be liable for the costs of enforcing our rights, including attorney’s fees.

9.7. Trademarks

Salvya is a registered trademark, and the use of this mark is exclusively granted to Salvya. Any unauthorized use or attempt to use our trademark without permission will be subject to legal action.

All other trademarks, service marks, logos, and brand names are the property of their respective owners.

9.8. Copyright

All materials, including product images, videos, designs, and written content, are protected by copyright law. Unauthorized reproduction or use of copyrighted materials is prohibited without written permission from Salvya.

9.9. Enforcement of Intellectual Property Rights

Salvya is committed to protecting its intellectual property rights. We may take legal action against any individuals or entities that infringe upon our IP rights. We reserve the right to suspend or terminate access to our website or services if we believe that an individual or entity is violating these rights.

By using the Salvya website and services, you agree to respect our intellectual property rights and the rights of third parties. Any violation of intellectual property rights will be addressed in accordance with applicable laws, and Salvya will take the necessary actions to protect its IP.

 

If you have any questions or concerns regarding our intellectual property rights or need to report an infringement, please contact us at support@salvya.com.

10. LIMITATION OF LIABILITY

At Salvya, we strive to provide an exceptional experience to all of our customers. However, certain limitations on liability apply to the use of our website, services, and products. By accessing and using our website, making a purchase, or engaging with our services, you agree to the following terms, which govern our liability to you.

10.1. General Limitation of Liability

To the maximum extent permitted by applicable law, Salvya and its affiliates, directors, employees, agents, and suppliers shall not be liable for any indirect, special, incidental, consequential, or punitive damages, including but not limited to, loss of profits, data, business, or goodwill, arising out of or in connection with:

The use or inability to use our website or services.

The purchase of products or services from Salvya.

Any defect, error, or inaccuracy in the information or content provided on the website.

Any transaction or interaction with third-party services or websites that may be linked to or from our website.

This limitation of liability applies whether the liability arises under contract, tort (including negligence), or any other theory of liability, even if Salvya has been advised of the possibility of such damages.

10.2. Liability for Defective Products

If you receive a defective product from Salvya, our liability is limited to the replacement of the product or the refund of the purchase price, as described in our Returns & Exchanges policy. We do not assume responsibility for any other damages, including consequential or incidental damages, arising from the use or inability to use the defective product.

10.3. No Warranty for Website Functionality

While we strive to maintain a high level of functionality and reliability, Salvya makes no warranties or representations regarding the availability, reliability, or uninterrupted access to our website or services. We do not guarantee that the website will be free of viruses, errors, or other harmful components that may affect your device or cause loss of data.

We are not responsible for any damage caused by malware, viruses, or other technological disruptions that may arise from accessing or using our website or services.

10.4. Limited Liability for Third-Party Content

Our website may include links to third-party websites or content. These links are provided for convenience and informational purposes only. Salvya does not control and is not responsible for the content, privacy practices, or accuracy of third-party websites. By accessing such third-party sites, you acknowledge that Salvya is not liable for any damages or losses arising from your use of such sites.

10.5. No Liability for Delays in Delivery

While we strive to ensure that all orders are processed and shipped in a timely manner, Salvya shall not be held liable for delays in shipping or delivery due to circumstances beyond our control. These may include, but are not limited to:

Natural disasters, weather events, or other force majeure events.

Delays by third-party shipping carriers.

Customs delays or restrictions.

Payment verification issues or fraud prevention measures.

In the event of any delays, we will do our best to keep you informed and provide assistance in tracking your order.

10.6. No Liability for Loss or Theft

Salvya is not liable for any loss or theft of products once they have been delivered to the designated shipping address. Once a product has been delivered, the responsibility for the product passes to the customer. If a product is lost or stolen after delivery, it is the customer's responsibility to address the situation directly with the shipping carrier or local authorities.

10.7. Exclusions from Limitation of Liability

Nothing in this agreement shall limit or exclude Salvya's liability for:

Death or personal injury resulting from our negligence.

Fraud or fraudulent misrepresentation.

Any other liability that cannot be excluded or limited under applicable law.

10.8. Indemnification

By using the Salvya website, purchasing products, or engaging with our services, you agree to indemnify, defend, and hold harmless Salvya, its affiliates, directors, employees, agents, and suppliers from any and all claims, liabilities, damages, costs, or expenses (including attorney’s fees) arising from:

Your breach of these Terms & Conditions.

Your use of the Salvya website and services.

Any third-party claims related to your actions on our website.

This indemnification obligation will survive the termination of your use of the website and the purchase of any products or services from Salvya.

10.9. Jurisdictional Limitation

If any part of this limitation of liability is found to be unenforceable or invalid under the applicable laws of your jurisdiction, the remainder of the provision shall remain in full force and effect. The limitations set forth in these Terms & Conditions will apply to the fullest extent permitted by law.

10.10. No Waiver

No waiver of any provision of these Terms & Conditions shall be deemed a further or continuing waiver of such provision or any other provision, and Salvya's failure to assert any right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision.

By using Salvya’s website and services, you acknowledge and agree to these limitations on liability, which are designed to protect both you and Salvya in a fair and balanced manner. We encourage you to read these terms carefully and contact us with any questions regarding our liability policies.

11. FORCE MAJEURE

11.1. Definition of Force Majeure

In the event of any situation beyond the reasonable control of Salvya, we shall not be held liable for any delay, failure, or inability to perform any of our obligations under these Terms & Conditions, if such delay or failure is due to an event of force majeure.

An event of force majeure refers to any unforeseen circumstance or occurrence that is outside of the control of Salvya, which makes the performance of our contractual obligations impossible, impractical, or delayed. This includes, but is not limited to:

 

 

Natural disasters (e.g., earthquakes, floods, hurricanes, fires, and pandemics).

War, civil war, or acts of terrorism.

Labor strikes, lockouts, or industrial disputes.

Acts of government or public authorities (e.g., restrictions, prohibitions, or changes in laws and regulations).

Accidents or breakdowns in transportation, communications, or other services.

Failure of suppliers or subcontractors to meet their obligations.

 

Any other events or circumstances that are beyond the reasonable control of Salvya.

11.2. Notice of Force Majeure

In the event that Salvya is unable to perform its obligations due to an event of force majeure, we will make reasonable efforts to notify customers as soon as practicable through the provided contact information or via an appropriate communication channel (e.g., email, website notice).

However, Salvya is not required to provide a notice if the circumstances preventing performance are transient or if the delay is minimal in nature.

11.3. Suspension of Performance

During an event of force majeure, Salvya may, at its discretion, suspend, delay, or modify the performance of its obligations, including but not limited to:

Delays in order processing, shipping, and delivery.

Temporary suspension of services offered on the website.

Modifications to the availability of products or services due to supply chain interruptions.

Changes to pricing, product specifications, or delivery times due to unforeseen circumstances.

We will make reasonable efforts to resume normal business operations as quickly as possible once the event of force majeure has been resolved.

11.4. No Liability for Force Majeure Events

In cases of force majeure, Salvya will not be held liable for any damages, losses, or inconvenience suffered by you as a result of a delay or inability to fulfill obligations. You acknowledge and agree that Salvya shall be exempt from liability in connection with any force majeure event.

This applies to any damages arising from:

Failure to meet delivery times.

The inability to process orders.

The interruption of services or availability of products.

Any other performance delays due to the force majeure event.

11.5. Termination of the Contract in Case of Extended Force Majeure

If an event of force majeure continues for an extended period, generally beyond 30 days or as otherwise specified by applicable law, either party (you or Salvya) may choose to terminate the contract without further obligation, except for any amounts owed for products or services rendered prior to the event of force majeure.

Upon termination, we will process any applicable refunds according to our Returns & Exchanges policy.

However, neither party shall be liable to the other for any such termination, and the contract will be considered void, except as expressly provided in these Terms & Conditions.

11.6. Resumption of Performance

Once the force majeure event has ended, Salvya will take reasonable steps to resume performance of its obligations as quickly as possible. We will notify customers when we are able to begin fulfilling orders or services again. Any delays resulting from force majeure may be extended depending on the nature and duration of the event.

11.7. Force Majeure Exclusions

Events beyond the scope of force majeure include, but are not limited to:

 

Economic conditions (such as inflation or currency fluctuations).

Customer’s personal inability to pay or refusal to pay for products or services.

Minor delays or interruptions caused by routine maintenance or scheduled updates to the website or service platforms.

Operational inefficiencies not caused by a force majeure event.

By using Salvya's services, purchasing our products, or engaging in transactions, you agree to accept and abide by the terms regarding force majeure. We encourage you to contact us with any questions or concerns about our force majeure policy and its impact on your purchases.

12. GOVERNING LAW & DISPUTES

12.1. Governing Law

These Terms & Conditions, including any additional policies or agreements referenced herein, shall be governed by and construed in accordance with the laws of Morocco. By using our services and purchasing products from Salvya, you agree to submit to the exclusive jurisdiction of the courts located in Morocco for the resolution of any disputes.

Although Salvya operates in multiple countries, including Italy and the UK, the legal framework governing your purchases and services from Salvya will always be the laws of Morocco, as Salvya's base of origin and primary operations are based in Morocco. Products are designed, produced, and made in Morocco, and this is an integral part of our brand identity.

12.2. Dispute Resolution

In the event of a dispute, controversy, or claim arising out of or relating to these Terms & Conditions, including any questions regarding their existence, validity, or termination, both parties (you and Salvya) agree to attempt to resolve the dispute in an amicable manner before resorting to formal legal proceedings.

12.2.1. Negotiation & Mediation

Step 1: Initial Negotiation: If you have a dispute, you agree to first attempt to resolve the matter through informal negotiation by contacting Salvya's customer service team or designated contact person.

 

Step 2: Mediation: If the dispute remains unresolved after a reasonable period of negotiation, either party may request mediation through an independent mediator from The Chambers of Commerce, Industry, and Services (CCIS), or any other recognized institution agreed upon by both parties.

The mediator will attempt to facilitate a resolution of the dispute in a confidential and informal manner.

 

Mediation is a non-binding process, and either party may choose to proceed to the next steps if the dispute remains unresolved.

12.2.2. Arbitration (If Mediation Fails)

If the dispute is not resolved through negotiation or mediation within 30-60 days, either party may elect to submit the matter to binding arbitration under the rules of The Chambers of Commerce, Industry, and Services (CCIS).

The arbitration shall be conducted in Marrakech, Morocco or at another location as agreed upon by both parties.

 

The language of the arbitration will be English, Arabic, or French depending on the location and preferences of the parties.

 

The decision of the arbitrator(s) will be final and binding on both parties, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction.

12.2.3. Jurisdiction & Venue

In the event that arbitration does not resolve the dispute, both parties consent to the exclusive jurisdiction and venue of the courts in Marrakech, Agadir, or Laayoune (Morocco) depending on the location of the issue. These courts will have sole and exclusive jurisdiction over the dispute.

 

If the dispute arises from the Italian or UK branches, the parties consent to the exclusive jurisdiction of the courts in Bergamo (Italy) or Edinburgh (UK), as applicable.

12.3. Class Action Waiver

To the fullest extent permitted by law, both parties agree that any dispute resolution proceedings, whether in arbitration or litigation, will be conducted on an individual basis and not as part of any class, consolidated, or representative action. You waive any right to participate in or bring any class action, group action, or similar collective proceeding against Salvya.

12.4. Limitation of Actions

You agree that any claim or cause of action arising out of or related to your use of the website, these Terms & Conditions, or any related services must be brought within [1-2] years after the event giving rise to the claim occurred. After this period, any claim or cause of action will be barred, and you will no longer have the right to bring an action or seek any remedy.

12.5. Costs of Dispute Resolution

Unless the dispute is resolved in your favor by an arbitrator or court, you shall be responsible for the costs and expenses of any dispute resolution process, including legal fees, arbitration fees, and other associated costs.

12.6. Severability

If any part of this section, or any part of these Terms & Conditions, is found to be invalid or unenforceable by a court or arbitrator, the remaining provisions will continue to be in full force and effect. The invalid or unenforceable provision will be replaced with a valid and enforceable provision that most closely reflects the original intent of the provision.

By purchasing from Salvya, you acknowledge that you have read, understood, and agree to be bound by these governing laws and dispute resolution procedures. If you do not agree with any part of these Terms & Conditions, you should refrain from making purchases or using the services provided by Salvya.

13. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding your order, these Terms & Conditions, or any other matter related to Salvya, we encourage you to reach out to us through our various communication channels. We are dedicated to providing the best possible support and resolving any issues you may have promptly.

13.1. Customer Support

You can reach our customer support team by:

Email:

General Inquiries: support@salvya.com

Order Support: contact@salvya.com

Collaboration or Business Partnerships: collaboration@salvya.com

Official Communications & Updates: salvyaofficial@salvya.com

WhatsApp Support:

Reach us for real-time assistance at +39 338 4087178.

13.2. Offices & Physical Locations

We operate from various locations globally to ensure we are available to our customers in different regions. For any in-person inquiries or if you'd like to visit us at our physical addresses, here are the locations where Salvya operates:

 

 

Morocco Locations:

Marrakech:
Av. Mohammed V, Carre Eden Etage II, Marrakech, Morocco.

Agadir:
Hay Mohamadi, Islane Rue Mohamed 6, Agadir, Morocco.

Laayoune:
[Address information will be included once available.]

 

Italy Location:

Bergamo:
Via Partiniani 25F, 24068 Seriate, Lombardy, Italy.

 

United Kingdom Location:

Edinburgh:
20 Dalgety Street, 3F2, Edinburgh, UK.

 


(Note: This is our virtuals address for business correspondence.)

13.3. Social Media Channels

You can also stay connected with Salvya through our social media channels. We provide updates, promotions, and customer support via these platforms:

 

Instagram: @salvyaofficial

Facebook: Salvya Official

Twitter: @salvya

Pinterest: Salvya

13.4. Business Inquiries & Collaborations

For business inquiries, collaborations, or any media-related questions, please feel free to reach out via our collaboration email:
collaboration@salvya.com.

13.5. Response Time

We aim to respond to all inquiries as quickly as possible. Generally, you can expect a response within 1-2 business days. For urgent matters, especially related to orders, please use our WhatsApp Support for faster assistance.